Return Policy

HUMAN HAIR FACT: Our hair extensions are exclusively made of 100% human hair. Therefore, not being a man made product its characteristics are subject to variations. 

Our material selection and quality control are strictly implemented to minimize this factor.

 

POLICY: We will gladly accept returns on items (except items marked "Final Sale”) for a full refund within 30 days from date of delivery.

Purchases made in-store must be returned in-store.  

All returns require a Return Authorization #. To request an RA# (Return Authorization #), please email: info@capelli-extensions.com

 

RETURN CONDITION: Refunds are only given to approved products with an RA# that are still in unopened and unused condition. Products must not be opened, worn or tampered with due to hygienic reasons and the safety of our customers.    

  • Refunds will only be issued if products are returned within 30 days of purchase date. 
  • Refunds are issued in the original form of payment once, the returned products are received by Capelli.
  • Original shipping costs are non-refundable and return shipping is not provided by Capelli.
  • Refunds may take 3-4 business days to process once Capelli has received the returned product. 
  • Please keep the tracking number of returned product(s) for delivery verification. 

 

The following products are not eligible for return/exchange: 

  • Halo
  • Ponytail
  • Mini Clip in
  • Final sale items
  • Haircare
  • Tools and accessories  

 

START A RETURN:

To start a return, please email Customer Service to receive an RA# (return authorization number).

An RA# is required in order to process all refunds. 

Attach a copy of your order confirmation and list the item(s) you are requesting to return.

Email: Info@capelli-extensions.com

 

CUSTOMER SERVICE:

Email: Info@capelli-extensions.com

Call: 1-888-406-2282

Business Hours:

Monday – Friday 9AM – 6PM

Saturday: 10AM – 2PM

 

Returns Approved Items to:

Capelli Hair Extensions- RETURNS

526 Waugh Drive

Houston, TX 77019

 

Orders and products assistance

If you need assistance with an order or a product please email us at info@capelli-extensions.com , we always do our best to respond  and address all the inquires within one business day.

In the case you would need to call us for immediate need, please contact us at 1-888-406-2282 during our business hours:

MON-FRI 9am-6pm CT and SAT 10am-2pm CT