Skip to content


Your cart is empty

Privacy Policy

Last Updated: October 5, 2022

We want You to feel comfortable knowing what happens with the information You provide to Capelli Hair Extensions. We provide this Privacy Policy to inform You, the user, about the procedures and policies that govern the collection, use, sharing, and disclosure of Your information in connection with Capelli Hair Extensions’s services.

The security of personal information about our users is a priority to us. We protect this information by maintaining safeguards (such as encrypting Your password). We receive Your information either from what You provided to us through our website, email communications, APIs (application programming interface), contests, giveaways, tradeshows, showrooms, and social media. We use this information to send You information about our services and to share with third party service providers to better shape Your user experience. This helps us adapt to consumers’ behaviors to provide for a smoother process and easier ways to order products with Capelli Hair Extensions. Regardless of the country that You reside in or create information from, Your information may be used by us in the United States or any other country where we operate.

By accepting our Privacy Policy and Terms of Service (collectively, "our Policy") during registration, You consent to our collection, transfer, manipulation, storage, disclosure, and other uses of Your personal information ("Your information") as described in this Privacy Policy. Further, by using the Service, You understand and agree that we are providing a platform for You to post content, including photos, comments, and other materials (collectively, "User Content"), to the Service and to share User Content in accordance with our Policy. Our policy applies to all users and others who access the Services ("Users").

All the definitions contained in the Terms of Service apply to the Privacy Policy. If You have any questions regarding this Privacy Policy or our collection and use of information, please contact us at

Collection and Use of Your Information

Types of Information we may Collect:

  • Name, gender, date of birth, age, and other demographic information
  • Mobile number
  • Address
  • Email address and email communications
  • Credit card numbers
  • Household Income, credit and/or financing approvals, and other related financial information
  • Mobile device information
  • How You use and access our website and social media platforms
  • User content (e.g., text, photos, recommendations, quotes, plans and drawings)

Information kept in Log Data: Capelli Hair Extensions servers are set up to automatically record information created by Your use of our Services (hereinafter referred to as "log data"). Log data may include information such as Your IP address, mobile carrier, UDID numbers, location, device specific information (including User Content). Other user actions, including but not limited to, Your interactions with our website, may also be included and stored as log data. We reserve the right to hold log data as long as Your account has not been deleted or deactivated, and as long as You have not requested us to delete Your information, through Capelli Hair Extensions’s formal deletion/deactivation process (see "User’s Privacy Rights" below).

Text Messaging

You agree to receive recurring automated promotional and personalized marketing text (e.g., SMS and MMS) messages (e.g. cart reminders) from Capelli Hair Extensions, including text messages that may be sent using an automatic telephone dialing system, to the mobile telephone number you provided when signing up or any other number that you designate. Consent to receive automated marketing text messages is not a condition of any purchase. Message and data rates may apply.

Message frequency will vary. Capelli Hair Extensions reserves the right to alter the frequency of messages sent at any time, so as to increase or decrease the total number of sent messages. Capelli Hair Extensions also reserves the right to change the short code or phone number from which messages are sent and we will make efforts to notify you when we do so.

Not all mobile devices or handsets may be supported and our messages may not be deliverable in all areas. Capelli Hair Extensions, its service providers and the mobile carriers supported by Capelli Hair Extensions are not liable for delayed or undelivered messages.

Cancellation of Text Messaging: Text the keyword STOP, END, CANCEL, UNSUBSCRIBE or QUIT to our shortcode to cancel. After texting STOP, END, CANCEL, UNSUBSCRIBE or QUIT to our shortcode you will receive one additional message confirming that your request has been processed. You acknowledge that our text message platform may not recognize and respond to unsubscribe requests that do not include the STOP, END, CANCEL, UNSUBSCRIBE or QUIT keyword commands and agree that Capelli Hair Extensions and its service providers will have no liability for failing to honor such requests. If you unsubscribe from one of our text message programs, you may continue to receive text messages from Capelli Hair Extensions through any other programs you have joined until you separately unsubscribe from those programs.

Sharing and Disclosure of Your Information

Preservation or Disclosure of Information in Law or Harm: Capelli Hair Extensions will not share Your private personal or non-personal information with any other parties, with the exception of our website and software developers and only for the purposes of constructing, developing or improving Capelli Hair Extensions’s website and/or software programs. Nonetheless, we reserve the right to preserve and/or disclose Your personal information if we believe, in our sole discretion, that such disclosure and/or preservation is reasonably necessary to comply with a law, legal request, or regulation; to protect the safety of any person; to address fraud, security or technical issues; or to protect Capelli Hair Extensions’s rights or property.

Disclosure of Information in the event of Business Transfer: In the event that Capelli Hair Extensions is involved in a merger, bankruptcy, acquisition, reorganization or sale of assets, Your information may be sold or transferred as part of that transaction. The covenants in this Privacy Policy will apply to Your information as transferred to the entity that results from that transaction.

Disclosure of Information to Service Providers: Capelli Hair Extensions may engage certain trusted third parties to complete functions and provide certain services to us in order to provide a better user experience and to help us understand the use of our Services. In doing so, we may share Your information with these parties, but only to the extent necessary to perform these functions and provide such services, and only in accordance with the covenants and obligations of this Privacy Policy.

User’s Privacy Rights

Accessing and Updating Your Personal Information: Once Capelli Hair Extensions receives the personal information You provided to us and associated with Your account, that information is stored and used by Capelli Hair Extensions in accordance with this Privacy Policy. As a registered user of our Services, You may access and update that information by visiting the account section within member’s area of the Capelli Hair Extensions website.

Right to Request Information Collected: You have the right to request what categories and pieces of information Capelli Hair Extensions has collected by contacting This request can only be honored two (2) times a year and the request must be verified by Capelli Hair Extensions to be granted. In the event that Capelli Hair Extensions collects or uses any other additional categories of personal information not listed above, Capelli Hair Extensions will first provide You with notice of such intent.

Deactivation and Deletion of Account: Capelli Hair Extensions in its sole power and discretion can deactivate or delete any account of any User. Upon written request to Capelli Hair Extensions at, a deactivated account can be reactivated. A user can also request that his or her account be deactivated or deleted by Deleting or deactivating Your account may not delete Your personal information collected by Capelli Hair Extensions.

Right to Request Deletion of Information Collected: You have the right to request that Capelli Hair Extensions delete Your collected personal information. Upon the request to, we will delete the information, subject to our discretion, and direct any service providers to do the same. However, information necessary for Capelli Hair Extensions’s business may not be deleted, such as detecting security incidents, complying with a legal obligation, enabling solely internal uses that are reasonably aligned with the expectations of the consumer based on the consumer’s relationship with the business, or otherwise using Your information internally, in a lawful manner.

Third Party Sales Rights: Capelli Hair Extensions sometimes uses third party service providers to enhance the user experience, but does not sell Your information without notice to You. Under the link titled “Do Not Sell My Personal Information” on the Capelli Hair Extensions website, You will find a detailed process giving You the decision to opt out of such sales in the event Capelli Hair Extensions sells Your information to a third party. You can also opt out by notifying Capelli Hair Extensions If You opt out, Capelli Hair Extensions will comply with Your decision for at least 12 months, as required by California law. If You do not opt out after receiving notice of such a sale, then You hereby authorize Capelli Hair Extensions to disclose or sell Your information to the third party.

Minors’ Third Party Sales Rights: Capelli Hair Extensions’s Services are directed to people above the age of majority. For any person using our Services who is less than 16 years of age, Capelli Hair Extensions must obtain that user’s consent before selling personal information to third parties. For any person using our Services who is less than 13 years of age, Capelli Hair Extensions must obtain that user’s parent’s or guardian’s consent before selling personal information to third parties. For further information, contact


California Consumer Privacy Act (CCPA)/California Privacy Rights Act (CPRA): In the past 12 months for its business purposes Capelli Hair Extensions may have collected, used and/or shared personal information about You as described in this privacy statement. Capelli Hair Extensions has outlined in this Privacy Policy each category of data that it may use or share with third parties.

California consumers have a right to: (1) request access, correction, and deletion of their personal information; (2) opt out of the sale of their personal information; and (3) not be discriminated against for exercising their California privacy rights.

All Users have the right to request access to correction of, and/or deletion from the information Capelli Hair Extensions holds about You via email to Capelli Hair Extensions at, or by mail to Capelli Hair Extensions, Legal Department, 526 Waugh Dr, Houston, TX 77019 USA. In addition, California residents may also submit a request by calling (713) 429-5780.

Capelli Hair Extensions does not sell the personal information of California consumers.

Capelli Hair Extensions does not discriminate against individuals for expressing their privacy rights.

California Shine the Light: Residents of the State of California, under California Civil Code § 1798.83 have the right to request from companies conducting a business in California a list of all third parties to which the company has disclosed personal information during the previous 12 months for marketing purposes. Alternatively, the law provides that if the company has a privacy policy that gives either an opt-out or opt-in choice for use of Your personal information by third parties (such as advertisers) for marketing purposes, the company may instead provide You with information on how to exercise Your disclosure choice options.

Capelli Hair Extensions has a comprehensive Privacy Policy and provide You with details on how You may opt-out or opt-in to the use of Your personal information by third parties for direct marketing purposes. Therefore, we are not required to maintain or disclose a list of the third parties that received your personal information for marketing purposes during the prior year.

Time Limitation on Claims

You agree that any claim You may have arising out of or related to Your use of the Services or relationship with Capelli Hair Extensions, must be filed within one year after such a claim arose; otherwise, Your claim is permanently barred.

Entire Agreement

The Terms of Service, together with our Privacy Policy, which is incorporated herein by reference, are the entire and exclusive agreement between Capelli Hair Extensions and You regarding the Services, and our Policy supersedes and replaces any prior agreements between Capelli Hair Extensions and You regarding the Services. No person or company will be third party beneficiaries to our Policy.

We may revise these terms from time to time; the most current version will always be at The most current version of the policy will govern our use of Your information. If we make a change to this policy that, in our sole discretion, is material, we will notify You via an e-mail to the email associated with Your account or other reasonable method. By continuing to access or use the Services after those changes become effective, whether or not You are notified of immaterial changes, You agree to be bound by the revised Privacy Policy.

The Services are operated and provided by Capelli Hair Extensions having a mailing address of 526 Waugh Dr, Houston, TX 77019 USA. If You have any questions about the terms of this Privacy Policy, please contact us at